Trained Vs Untrained

Emergency Situation Handled by Untrained Hands

Step 1: (10 – 20 mins.)

  • Patient encounters a cardiac emergency
  •  People panic around him
  • Do not know how to help the patient
  •  Calls for an ambulance from any hospital or put patient into private vehicle.[not recommended]

Step 2: (40 – 60 mins.)

  •  Waits for the ambulance to arrive
  •  No treatment given till the ambulance arrives
  • Patient shifted into the ambulance and taken to a nearby medical facility

Step 3: (60 – 90 mins.)

  • On arrival at the hospital, staff enquires about the patient’s condition
  • Remember, the information is often given by an untrained attendee of the patient, normally a family member
  •  Non–Cardiac Medical Facility usually caters to primary medical care, and may not have an advanced cardiac ICU/ICCU facility to treat cardiac emergencies.

Step 4: (60 – 90 mins.)

  • The hospital advises the patient to be transferred to a tertiary care facility with advanced ICU/ICCU care
  • The patient gets transferred in the same ambulance to a tertiary care hospital

Total time lost: (3 – 4 hrs.)


  • Serious loss of valuable time at each step
  • Crosses the Golden Hour for saving a life
  • Often the patient is at risk of losing his/her life before arrival at the right hospital
  •  If saved, the quality of his/her life can be  severely affected due to late treatment of the emergency condition

Emergency Situation Handled by Fortis Malar

Step 1: (10 – 15 min.)

  •  Patient encounters a cardiac emergency
  •  People panic, but call for the right emergency service (Fortis Emergency Number – 2301 4444)
  • Treatment starts with the call itself

Step 2: (10 mins.) *

  • Trained Emergency Staff at Fortis interact with the attendee who has called the facility
  • Gets him/her to place the patient in recovery position
  •  Calms down the attendee and guides him/her on the do’s and don’ts of cardiac emergency
  •  Helps stabilize the patient and treatment starts within the Golden Hour
  • Step 3: (10-15 mins.) *
  • While the Fortis Emergency Staff is interacting with the attendee, a Fortis Emergency ambulance is dispatched from Fortis to the place of emergency
  • This facilitates the quick arrival of the ambulance to the point of emergency
  • The Fortis Emergency ambulance arrives and a trained Intensivist / doctor administers treatment on the spot and shifts the patient into the ambulance

Step 4: (10 mins.) *

  •  Trained medical team stabilizes the patient with the help of emergency equipment in the Fortis Emergency ambulance
  •   Instructs the hospital to be ready to receive the patient, and start the treatment immediately
  • The hospital rushes the patient to the cardiac ICCU, which is ready with all critical patient information and medications / treatment options
  •  No time loss. The right treatment is administered

Total time: (30 – 40 mins.) *


  • The right treatment starts at the Golden Hour, when the call is made. Hence treatment starts at the time of call itself.
  •  Intensive care is given to the patient before reaching the hospital
  • Once in the hospital, the specialists know the exact condition of the patient and are geared up to administer the correct treatment on arrival
  •  And importantly, the entire treatment given inside the ambulance is totally free!
  •  No time lost. Patient gets the best possible treatment